Image-Based Logos: 5–7 business days.

Single-Based Services: 3–4 business days.

Projects/Retainer Clients: 5–7 business days, or as determined during consultation.

Turnaround times begin the next business day after all required information and payment are received. Example: If payment is made Monday and information is submitted Friday, the turnaround starts Friday. Weekends are not included. Turnaround times may vary based on project scope and workload.

MONDAY - FRIDAY 10:00 AM - 7:00 PM EST.

You can contact us by email at any time at: ODG@OpulentDesignGroup.net

Once your purchase is complete, you’ll receive an email at the address provided at checkout. This email will include details on the information needed to begin the design process. For projects over $600, the remaining balance must be paid before final files are delivered.

Opulent Design Group does not offer refunds for services unless explicitly agreed upon. Once payment is received, the project will commence, and a draft will be provided within the agreed timeline. Either party may terminate the project at any time if the working relationship becomes unsatisfactory. In the event of cancellation:

The non-refundable deposit will be retained for projects terminated before completion.

Full payment will be retained if the client cancels after final approval.

Ownership of all artwork remains with Opulent Design Group unless full payment has been made. Final files will be transferred upon full payment.

Opulent Design Group includes two (2) complimentary revision rounds per project. Additional revisions beyond the second round will incur a fee of 20% of the original project price per revision. If the client opts not to purchase additional revisions, they must choose their final project from the two provided revisions. If the client decides to cancel after the two revisions, the project will be considered finalized without a refund, and no files will be delivered. By proceeding, the client agrees to these terms.

Clients must submit all required information within 10 days of purchase. After 10 days, a $50 restart fee will apply. If no content is submitted within 30 days, the project will be considered null and void, with no refund issued.